How We Ensure a Smooth Onboarding Into Your New Parking Management System

Josefina brings extensive experience from education and technical environments — including nutrition training at Bosön and work in a tech-focused research hub at Karolinska Institutet.

“The goal of onboarding is not only to teach our customers how the system works — but how to work in the smartest possible way.”
– Josefina Viira

What is your role at Mobility46, Josefina?

“My title is Head of Implementation and Customer Success. I’m responsible for ensuring that every onboarding project runs smoothly and with high quality. In addition to the hands-on implementation work, I continuously develop our methods and processes so that our customers have the best possible experience from day one.”

Why is a dedicated onboarding process so important?

Starting to work with Park46 often requires a shift in how parking management is handled. Many customers come from a world where communication with tenants about agreements, changes, and questions is done manually. With Park46, tenants can manage many of these tasks on their own, digitally.

This means customers need to adjust their workflows to fully leverage the benefits of digital automation. Onboarding is therefore crucial — it guides customers through the change and helps them develop internal processes that unlock efficiency, accuracy, and a better tenant experience.

How do customers get started with Park46?

Every customer has unique conditions, but the onboarding process is structured, clear, and largely standardised to ensure a smooth rollout.

The journey typically looks like this:

1. Inventory & data collection

We gather everything from physical parking spaces and layouts to active contracts and waiting lists, and then digitise that information.

2. System setup & digital mapping

We configure Park46 and build a digital twin of the customer’s parking portfolio. This digital map enables dynamic offerings, flexible parking types, correct pricing, and full visibility.

3. Go-live & tenant communication

We activate core functions such as queue management, notifications, contract automation, and access. Parallelly, we help customers communicate upcoming changes to tenants. As the system goes live, we expand features step by step until the customer reaches their desired operational model.

Throughout the process, our team coaches the customer closely in the beginning — gradually handing over ownership as confidence grows, while remaining available as support as needed.

How do customers react once the system is up and running?

Most come from a very analogue environment — often Excel-based. So the reactions are overwhelmingly positive:

• A level of control they’ve never had before
  Suddenly they can see all parking spaces, queues, contracts, utilisation and availability in one central system.
• Huge time savings in contract management
  What used to require back-and-forth communication with tenants is now automated and handled with a few clicks.
• Fewer errors, clearer processes, smoother interactions
  Digital workflows reduce manual work and minimise risk.

To summarise, onboarding consists of four concrete steps:

1. Collect and structure all data
2. Create a complete digital representation of all parking assets
3. Refine internal workflows to fully leverage automation
4. Go live and start optimising operations step by step

And that’s all it takes to digitalise parking management, increase net operating income, simplify daily work, and prepare the organisation for future mobility services like EV charging.

Connect with Josefina on LinkedIn!