15 frequently asked questions about our digital parking system

1: What kind of data and statistics can we get from the parking system?

As an analytical tool, we offer a module in our business platform called Insight46. Insight46 gives you a clear overview of your facilities and provides detailed data on pricing, tenants, queue times, occupancy rates, and more.

2: What does the customer journey look like for the driver?

Our business system has white-label capability, which means both the web interface and the mobile app are branded with your logo, colors, and design profile. You also choose a custom URL for your sales/queue page, which can be linked directly from your website.

On this page, visitors and tenants can view and purchase the services you choose to offer.

In simple terms, the customer journey looks like this:

• A customer visits your website and wants to apply for a parking permit. They select the service they want.
• Depending on your setup, they either enter a queue (if you require approval before purchase) or make a direct purchase.
• The customer fills in their details, verifies with BankID, and receives a digital parking permit.
• From there, they’re directed to your smartphone app, where they can open gates, start/stop charging, view messages and FAQs, and manage their contracts and invoices.

3: What payment models and methods are available to the tenant/driver?

You decide which payment methods your customers can use. Available options include:

• Email invoice
• Paper invoice
• E-invoice
• Direct debit
• Kivra (digital mailbox)
• Credit/debit card

4: What are the options for digital contracts, and how are they issued?

You choose which contract types and offers to make available. The system is fully flexible — you can issue contracts for reserved or unreserved parking, day, evening, or weekend permits, monthly permits, storage spaces, or EV charging rights, among others.

5: How are digital parking contracts and permits administered?

About 90% of administration is handled by the driver directly. The remaining adjustments or requests are managed by your customer service team.

6: How can we control who is allowed to sign parking contracts?

Access can be controlled through authorization codes and/or an integration with the SPAR registry, as well as by defining priority groups. You decide how automated you want the process to be.

7: Can we control whether contracts include VAT or not?

Yes. The system can handle both VAT-inclusive and VAT-exempt contracts simultaneously.

8: Can we send information to drivers through the parking system?

Absolutely. Administrators with access to Park46 can send information to customers as push notifications and emails. This is a convenient way to inform tenants about things like cleaning days, maintenance, or renovations.

9: How are price adjustments handled in the system, and how are customers informed?

You can set up automatic annual price increases, or manually make changes at any time. You simply update the current contracts, enter the new price and start date, and choose whether customers need to approve the change and/or receive a notification.

10: What’s required to administer the parking system?

Your existing customer service or property management staff can easily manage the system. Park46 is designed to automate the entire administration process and make it as smooth as possible for both you and your customers. We typically see that 90% of the time spent on manual processes is eliminated with our system. Manual steps only occur if, for example, you wish to review or approve a parking application manually (instead of direct purchase).

11: What are the options for offering EV charging on reserved and unreserved spots?

You have full flexibility to define which usage rights and permits to offer. Our system supports both reserved and unreserved EV charging, as well as multiple permit levels for unreserved charging — for example, permission to charge 1, 2, or 3 days per week.

12: How is electricity consumption billed?

Charging permissions are based on two parameters:

1. The right to park with charging access (subscription), and
2. Variable electricity usage (kWh fee) during the month.

The variable consumption is added to the customer’s monthly invoice together with the fixed parking and charging fees.
In other words, parking and charging are combined on the same invoice, with a clear breakdown of usage.

13: Which chargers are compatible with the system?

Our EV charging platform, Charge46, is hardware-agnostic. This means that as long as the charger supports OCPP, it can be connected. Through Charge46, you can handle billing, rights management, and contracts — all integrated with parking. You can view a list of tested chargers here.

14: Does the system include digital keys, and how do they work?

Yes. We have a proprietary digital access solution. A small hardware unit is installed at garage doors or gates, controlled via the mobile app using Bluetooth or 4G. For the customer, it’s as simple as tapping once in the app — as long as they have an active contract, their key works. Digital keys can also be shared easily with family members, colleagues, or temporary visitors via email invitations in the app.

15: How does implementation work? Are any integrations or data systems required?

No special integrations or data warehouses are needed. We have a ready-made onboarding process and templates for importing existing contracts. Our onboarding team handles data migration and setup in close collaboration with you, optimizing and adjusting any areas you want to improve.

Still Have Questions?

Do you have a question we haven’t covered here? Or would you like to discuss how your organization could benefit from digitalizing parking and EV charging management?
Contact us — we’d love to help!