15 frequently asked questions about our digital parking system

1: What data and statistics can we get out of the parking system?

As a follow-up analysis tool, we have a module in the business system called Insight46. Insight46 helps you get a clear view of your facilities as well as full data on price levels, tenants, queue times, occupancy rates etc. Here you can see a short film describing Insight46 and the various reports that exist.

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2: What does the customer journey look like for the park operator?

Our business system is white label, which means that both the web-based interface and the smartphone app are built with your graphic profile, your colour codes and your logo. You can also choose a URL to the queue page that you can link to from your website.

On the queue side there is a menu of services that your park drivers/renters can consume (you choose which services you offer).

In simple terms, the customer journey can be described as follows: The customer journey begins when a customer lands on your website and is interested in a parking permit. They can choose which service they want to buy. For example, the customer ends up in a queue list (if you choose to approve before the purchase goes through) or the customer can make a direct purchase (you choose). The customer then fills in all their information and verifies with BankID, after which a permit is assigned to the customer. From here, the customer is referred to the smartphone app. You download it quickly and easily and then you can start parking. In the app, you can open/close garage doors, start/stop charging, see notifications and answers to frequently asked questions, and manage your contracts and invoices. Here you can see a short film showing what the customer journey looks like in Park46.

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3: What are the payment models for the tenant/park operator, what payment options are available?

The customer can choose from the following payment models/delivery methods. It is up to you to decide which methods will be of choice for your customers.

• E-mail
• Postally
• E-invoice
• Direct Debit
• Kivra
• Short

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4: What are the contract options for digital contracts and in what different ways can we exhibit agreements?

You choose which contracts and different types of offers you want to exhibit. The system has full flexibility in this regard, for example, you can set up reserved or unreserved parking, day permits, evening permits, weekend permits, monthly permits, storage permits and charging permits.

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5: How are digital parking agreements and parking permits administered?

It is done by the park choir itself to 90%. The remaining corrections/requests will be handled by your customer service department.

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6: How to control who is allowed to sign contracts in the parking system?

Through authorization codes and/or connection to the SPAR register, and that you can control who should have priority or similar. You choose how automated you want the process to be.

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7: Is it possible to control whether a contract should be charged incl or not VAT?

Yes, the system can handle different contracts regarding VAT, that is, there are those with VAT and those without VAT.

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8: Is it possible to send information to park drivers via the parking system?

Yes, it can absolutely be done. Anyone who has administrative access to Park46 with you can send out information that your customers receive as push notifications to the phone and via e-mail. This is a convenient way to inform, for example, about upcoming cleaning days or renovations that are important to inform the tenant about.

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9: How do price adjustments work in the parking system, as well as customer communication around it?

You can add annual price calculations so that it happens automatically. If you want to go in and change this yourself in addition to an annual increase, you make a condition change in the system. You can easily enter and change the current agreement, add a new price and the date on which the change will take effect. Next, you choose whether you want the customer to approve the change or not, and whether the customer should be notified that a change has occurred.

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10: What is required to administer a parking system?

Your regular customer service or administrative staff can administer the system. Park46 is designed to automate the entire management process and make it as smooth as possible for you and the park operator. We see that 90% of the time spent on manual processes is lost when using our ERP system. The manual parts arise, for example, if you want to review/approve an expression of interest for parking (not direct purchase). Here you can read more about How do you know if a digital parking management system is the right way to go for your organisation.

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11: What options are available to offer electric car charging in reserved and unreserved location?

You decide which rights of use/permits you want to issue to your customers. Our system can handle both reserved parking/electric car charging and unreserved parking/electric car charging, as well as exhibiting various usage rights for unreserved electric car charging (e.g. permission to charge 1 day a week, 2 days a week, 3 days a week, etc.)

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12: How to charge for electricity consumption?

The permit for electric car charging is based on two parameters - the permit to park with the right of use to charge the car (subscription) and variable power charging (kr/kW) during the month. The variable consumption is added to the customer's monthly invoice together with the charge for the permit to park and charge. Parking and charging are collected on the same invoice, with a clear description of what was used. Here you can read more about different payment models for electric car charging.

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13: Which chargers are compatible with the parking system?

Our electric car charging system, Charge46, is hardware agnostic. This means that as long as the hardware (charger) is OCPP compliant, it can be connected to the system. It is through Charge46 that you can charge and control rights/agreements, which are co-billed together with the parking lot. Here you will find a list of our tested chargers.

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14: Does it include digital keys, how do they work and what does it take to make them work?

Yep. We have a proprietary digital access system. We set up a small piece of hardware at the doors/gates of your garage that is controlled through the smartphone app via Bluetooth/4G. For the customer, it means a simple click in the app and as long as you have an active agreement, the digital key works. The digital key is also easy to share with family members, colleagues or casual visitors — all your customer needs to do is send an invitation via email in the app.

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15: How is the implementation going? And are any special integrations or data warehouses needed?

No dedicated data warehouses or integrations are needed. We have ready-made onboarding processes and manuals for taking over existing agreements and our Onboarding team imports all existing contract holders into our system through ready-made templates and processes. In consultation with you, we will optimise and correct areas that you want to improve. Here you can read more about how the onboarding process works.

Do you have any questions that we didn't cover in this article? Or would you like to discuss how your business could benefit from digitising the management of parking and electric car charging? Welcome to contact us!